Security Overview
At Vocanta, security is not an afterthought - it is fundamental to everything we build. We understand that businesses trust us with their most sensitive data: customer and operational information. This responsibility drives our commitment to implementing industry-leading security measures across every layer of our platform.
Defense in Depth
Multiple layers of security controls protect your data
Continuous Monitoring
24/7 security operations center watching for threats
Zero Trust
Never trust, always verify - for every request
Our Security Commitment
We are committed to maintaining the highest standards of security for healthcare data. Our security program is aligned with HIPAA requirements, SOC 2 controls, and industry best practices. We continuously invest in our security capabilities and undergo regular third-party assessments.
Encryption Standards
We use strong encryption to protect your data at every stage - whether it is stored in our systems, transmitted over networks, or processed by our applications.
Data at Rest
Data in Transit
Voice Data
Infrastructure Security
Our infrastructure is designed with security as a core principle, leveraging enterprise-grade cloud providers and implementing multiple layers of protection.
Cloud Infrastructure
Enterprise-grade cloud hosting with multiple layers of security
Network Security
Defense-in-depth approach to network protection
Application Security
Secure development and deployment practices
Access Controls
We implement strict access controls to ensure only authorized individuals can access sensitive data and systems.
Authentication
- Multi-factor authentication (MFA) required
- SSO integration (SAML 2.0, OIDC)
- Passwordless authentication options
- Biometric authentication support
- Session management with automatic timeout
- Device trust and management
Authorization
- Role-based access control (RBAC)
- Principle of least privilege
- Just-in-time (JIT) access for admins
- Attribute-based access control (ABAC)
- Regular access reviews and recertification
- Automated deprovisioning on termination
Identity Management
- Centralized identity provider integration
- Unique user identification
- Strong password policies enforced
- Account lockout after failed attempts
- Credential rotation requirements
- Privileged access management (PAM)
Monitoring and Logging
Continuous monitoring and comprehensive logging enable us to detect, investigate, and respond to security events quickly.
Security Monitoring
- 24/7 Security Operations Center (SOC)
- Real-time threat detection and alerting
- User behavior analytics (UEBA)
- Anomaly detection with machine learning
- Security information and event management (SIEM)
Audit Logging
- Comprehensive audit trails for all actions
- PHI access logging and monitoring
- Administrative action logging
- API access logging
- Immutable log storage with 7-year retention
System Monitoring
- Infrastructure performance monitoring
- Application performance monitoring (APM)
- Availability and uptime monitoring
- Capacity planning and scaling
- Automated alerting and escalation
Incident Response
We have a comprehensive incident response program to quickly detect, contain, and remediate security incidents.
Detection
< 15 minutesAutomated and manual identification of potential security incidents
Containment
< 1 hourIsolate affected systems and prevent further damage
Investigation
< 24 hoursDetermine scope, impact, and root cause of the incident
Notification
Per HIPAA requirementsNotify affected parties as required by law and contracts
Recovery
Based on severityRestore systems and data to normal operations
Lessons Learned
Within 72 hoursPost-incident review and process improvements
Report a Security Incident
If you discover a security vulnerability or suspect a security incident, please report it immediately:
Compliance Certifications
We maintain compliance with industry standards and regulations to demonstrate our commitment to security and privacy.
SOC 2 Type II
Annual audit of security, availability, and confidentiality controls
HIPAA Compliance
Full compliance with HIPAA Privacy and Security Rules
GDPR Compliance
Data protection standards for European Union residents
CCPA Compliance
Privacy protections for California residents
Request Security Documentation
Current or prospective customers can request copies of our security documentation under NDA:
Security Contact
Our security team is available to answer questions about our security practices, discuss security requirements, or address any security concerns.
Security Team
General Security Inquiries
security@vocanta.ioVulnerability Reports
security@vocanta.ioSecurity Incidents
incident@vocanta.ioResponsible Disclosure
We appreciate security researchers who help us keep Vocanta secure. If you discover a vulnerability, please report it responsibly.
- Report vulnerabilities to security@vocanta.io
- Allow reasonable time for remediation
- We commit to acknowledging reports within 24 hours